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Aftermarket Parts
Home Returns Policy

Returns Policy

  • Contact us to arrange for any returns.
  • A copy of the invoice will need to be included with the return.
  • There is a 15% restocking fee charged against all returned parts.
  • Parts must be re-saleable and in the original undamaged packaging.
  • We cannot take back used parts.
  • We cannot take back installed or tried parts.
  • Electrical parts are not returnable.
  • We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
  • Return request need to be within 30 days of receipt and returned within 30 days of request.
  • We must be notified of any damages or missing parts within 48 hours of receipt of goods.
  • Any repairs must be approved by Subaru Wholesale direct prior to the completion of the repair.
  • If no VIN# is entered when ordering parts, buyer must pay for return shipping on incorrect parts ordered.  No credit will be given on original shipping charges.  With the VIN#, we are able to make sure that the part ordered is the correct one for the vehicle before shipping.  If the error is on our part (example: part pulled wrong, etc.) then we will gladly take the part back and issue a full credit. Since the online catalog is not the "official" Subaru catalog, we can not guarantee the accuracy of part numbers in the online catalog. Please provide us with your VIN# upon checkout so we may verify that the part ordered is correct for your vehicle. In the even that there is a catalog error, we will contact you and see if you would like to change your order. In the event the catalog provided a number that was incorrect, we DO NOT match the price of the correct part. We will refund your entire order before shipping out, and allow you to purchase the correct part on a new order.

Core Returns

Customer is responsible for return shipping of core. 

Cancellation Policy

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
  • If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.
  • Backorders over 30 days will be cancelled.